TERMS AND CONDITIONS

Discounts may vary depending on the booking date and dates of stay. Available only through the official Hoteles Xcaret Contact Center and websites. Not valid with other special offers. Discounts vary depending on the season. Rates are subject to availability.

CANCELLATION POLICY

From November 3rd to December 22nd, 2022:  Cancellations are free of charge up to 14 days prior to arrival (3 PM Quintana Roo local time). After that date, a penalty of 100% of the stay applies for modification, cancellation or no-show at the hotel. It is mandatory to present official identification at check-in.

From December 23rd, 2022 to January 2nd, 2023:  Cancellations are free of charge up to 30 days prior to arrival (3 PM Quintana Roo local time). After that date, a penalty of 100% of the stay applies for modification, cancellation or no-show at the hotel. It is mandatory to present official identification at check-in.

From January 3rd to April 16th, 2023:  Cancellations are free of charge up to 21 days prior to arrival (3 PM Quintana Roo local time). After that date, a penalty of 100% of the stay applies for modification, cancellation or no-show at the hotel. It is mandatory to present official identification at check-in.

From April 17th to June 30th, 2023:  Cancellations are free of charge up to 14 days prior to arrival (3 PM Quintana Roo local time). After that date, a penalty of 100% of the stay applies for modification, cancellation or no-show at the hotel. It is mandatory to present official identification at check-in.

From July 1st to August 19th, 2023:  Cancellations are free of charge up to 14 days prior to arrival (3 PM Quintana Roo local time). After that date, a penalty of 100% of the stay applies for modification, cancellation or no-show at the hotel. It is mandatory to present official identification at check-in.

From August 20th to September 13th, 2023:  Cancellations are free of charge up to 14 days prior to arrival (3 PM Quintana Roo local time). After that date, a penalty of 100% of the stay applies for modification, cancellation or no-show at the hotel. It is mandatory to present official identification at check-in.

From September 14th to 16th, 2023:  Cancellations are free of charge up to 30 days prior to arrival (3 PM Quintana Roo local time). After that date, a penalty of 100% of the stay applies for modification, cancellation or no-show at the hotel. It is mandatory to present official identification at check-in.

From September 17th to October 29th, 2023:  Cancellations are free of charge up to 14 days prior to arrival (3 PM Quintana Roo local time). After that date, a penalty of 100% of the stay applies for modification, cancellation or no-show at the hotel. It is mandatory to present official identification at check-in.

From October 30th to November 2nd, 2023:  Cancellations are free of charge up to 30 days prior to arrival (3 PM Quintana Roo local time). After that date, a penalty of 100% of the stay applies for modification, cancellation or no-show at the hotel. It is mandatory to present official identification at check-in.

From November 3rd to December 22nd, 2023:  Cancellations are free of charge up to 14 days prior to arrival (3 PM Quintana Roo local time). After that date, a penalty of 100% of the stay applies for modification, cancellation or no-show at the hotel. It is mandatory to present official identification at check-in.

From December 23rd, 2023 to January 1st, 2024:  Cancellations are free of charge up to 30 days prior to arrival (3 PM Quintana Roo local time). After that date, a penalty of 100% of the stay applies for modification, cancellation or no-show at the hotel. It is mandatory to present official identification at check-in.

From January 2nd to March 30th, 2024:  Cancellations are free of charge up to 21 days prior to arrival (3 PM Quintana Roo local time). After that date, a penalty of 100% of the stay applies for modification, cancellation or no-show at the hotel. It is mandatory to present official identification at check-in.

From March 31st to June 30th, 2024:  Cancellations are free of charge up to 14 days prior to arrival (3 PM Quintana Roo local time). After that date, a penalty of 100% of the stay applies for modification, cancellation or no-show at the hotel. It is mandatory to present official identification at check-in.

From July 1st to August 17th, 2024:  Cancellations are free of charge up to 14 days prior to arrival (3 PM Quintana Roo local time). After that date, a penalty of 100% of the stay applies for modification, cancellation or no-show at the hotel. It is mandatory to present official identification at check-in.

From August 18th to September 13th, 2024:  Cancellations are free of charge up to 14 days prior to arrival (3 PM Quintana Roo local time). After that date, a penalty of 100% of the stay applies for modification, cancellation or no-show at the hotel. It is mandatory to present official identification at check-in.

From September 14th to 16th, 2024:  Cancellations are free of charge up to 30 days prior to arrival (3 PM Quintana Roo local time). After that date, a penalty of 100% of the stay applies for modification, cancellation or no-show at the hotel. It is mandatory to present official identification at check-in.

From September 17th to October 29th, 2024:  Cancellations are free of charge up to 14 days prior to arrival (3 PM Quintana Roo local time). After that date, a penalty of 100% of the stay applies for modification, cancellation or no-show at the hotel. It is mandatory to present official identification at check-in.

From October 30th to November 2nd, 2024:  Cancellations are free of charge up to 30 days prior to arrival (3 PM Quintana Roo local time). After that date, a penalty of 100% of the stay applies for modification, cancellation or no-show at the hotel. It is mandatory to present official identification at check-in.

From November 3rd to December 22nd, 2024:  Cancellations are free of charge up to 14 days prior to arrival (3 PM Quintana Roo local time). After that date, a penalty of 100% of the stay applies for modification, cancellation or no-show at the hotel. It is mandatory to present official identification at check-in.

From December 23rd, 2024 to January 1st, 2025:  Cancellations are free of charge up to 30 days prior to arrival (3 PM Quintana Roo local time). After that date, a penalty of 100% of the stay applies for modification, cancellation or no-show at the hotel. It is mandatory to present official identification at check-in.

The cancellation policy applies for changes and no-shows.

EXCLUSIVE OFFERS

HOTEL XCARET MÉXICO