Agreement between the customer and www.hotelxcaretmexico.com

This Website is offered to you, THE CUSTOMER, conditioned on your acceptance without modification of our terms, conditions and notices. Your use of this website constitutes your agreement to all such terms, conditions and notices.


This website is for personal use and is not intended for commercial use. The content and information on this website (including, without limits, the price and the availability of the services and products), like the infrastructure utilized to provide the mentioned content and information, is property of www.hotelxcaretmexico.com, or its affiliates and providers. In this way, it is conditioned that for using this website, you are in agreement to not utilize it or its content or information for any commercial use or non-personal (direct or indirect). While you may be able to create limited copies of its coupons of purchase (and related documents) for travel, product, or service that you acquire through this website, you accept to not modify, copy, distribute, transmit, utilize, recreate, reproduce, post, license or create acts derived from, transfer or sale or resale any information, software, products, or services acquired from this website. Also, whether or not for legal purposes, you oblige to abstain from:
(I) Access, monitor or copy any content or information of this website using any robot, spider, scraper or any other automated process, electronic, digital, remote, satellite or manual for any purpose without explicit written permission through an authorized legal representative of www.hotelxcaretmexico.com
(II) Violate the restrictions in any sector of this website out of limits for robots, spiders, scrapers or circumnavigate any other security measures used to prevent or limit access to this website.
(III) Smoking Control: At Grupo Xcaret we comply with government regulations by offering smoke-free and emission-free spaces. For smoking, we have designated exclusive areas restricted for minors, pregnant women, senior citizens, and people with cardiovascular and pulmonary health problems.
(IV) Carry out any action that imposes, or intends to impose, according to the judgment of www.hotelxcaretmexico.com, a disproportionate or irrationally heavy burden on the infrastructure of www.hotelxcaretmexico.com or the infrastructure of its affiliated sites.
(V) Carry out "deeplinks" to any part of this website (including, without limitation, the process of purchasing any product or service) for any reason without explicit written permission through an authorized legal representative of www.hotelxcaretmexico.com


By opting into, you can receive SMS messages from our Marketing team, the number of text messages you receive will vary depending on the campaign, to do so you just must send a text message as follows.
  • To receive help in Spanish: "HELPXCARET" to the number "87246"
  • To receive help in English: "HELPXCARET" to the number "922738"
  • If you want to stop receiving messages, just send the message "STOPXCARET" to the same number.
The participating carriers are,
In the United States: AT&T, Sprint, Boost, Virgin, T-Mobile, MetroPCS y Verizon Wireless. In Mexico: AT&T, Telcel, Movistar, Unefon, Virgin Mobile, Freedompop, Flash Mobile, Weex, Cierto, Maz Tiempo.
T-Mobile is not liable for delayed or undelivered messages.
Message and data rates may apply both for any messages sent to you from, as well as messages you send to us. If you have any questions about your text plan or data plan, contact your wireless provider.
For all questions about the services provided by this short code, you can call us at 1-855-326-0682 from the U.S. or from Mexico at 998-883-3143.

Customer support:

Mexico 800 009 7567
Cancun 998 881 3834
USA 1 844 795 4525
Canada 1 844 834 0153
Brazil 0 800 892 3472
Colombia 01 800 034 13498
Chile 800 000 118
Peru 0 800 00 636
Germany 0 800 180 6105
UK 800 02 94 608
Italy 800 793 295
France 800 762 0000
Spain 900 96 52 77
Around the world +52 998 193 0586
Schedule: Monday to Friday from 7:00 a.m. at 12:00 p.m. Saturdays and Sundays from 7:00 a.m. at 10:00 p.m. EST.